Client Services

Pro Pay has built its reputation on taking care of our clients' needs. With Pro Pay service is the difference!

Our client centric company keeps the unique demands of our clients at the center of our operations…everyday! We take the time to listen to your specific needs and preferences in order to understand your business objectives and design a solution that is the best fit for your long-term success. From implementations, to training, and support, our staff of highly trained professionals is there to ensure that you have the resources to be successful.

Remember...it’s all about you! As a private, family-owned company, Pro Pay staff focuses solely on you, our client, rather than public shareholders.

Case Management

Support

Pro Pay’s personalized world class support means you get answers when you need them!

Providing world class support is more than an ambition at Pro Pay, it's ingrained in our culture and defines our purpose. Our clients are assigned a dedicated Client Relations Specialist, who thoroughly understands each client’s special circumstance and is prepared to provide unparalleled service with an exceptional attitude.

Our Support services include:

Ongoing support
If you're frustrated by talking to a different person every time you call your current provider, you'll love working with Pro Pay! With your primary Client Relations Specialist, whenever you call in for assistance, you'll be helped by someone you know… someone who can answer your questions quickly. Plus "shadowing" is a feature that allows your Client Relations Specialist to view your PC screen to assist you whenever you need help.
Expert analysis
Our Client Relations Specialists are trained to interpret and explain the more complex aspects of payroll and tax information. We're always one step ahead of the latest regulations!
Understand all your system's future capabilities
Want a system that will expand with you as your company grows? We'll help you understand all of Pro Pay's capabilities so you can decide later which additional features should be implemented.

Our Client Relations Specialists get high marks!

We constantly monitor our level of client service and are pleased to report that Pro Pay's Client Relations Specialists consistently receive high ratings and positive feedback in client surveys.

Implementation

Implementations at Pro Pay are seamless!

An experienced Implementation Project Manager will handle your project from kick-off to go-live. In addition, your Implementation Project Manager and primary Client Relations Specialist will be on-site during the first live processing for all HRMS conversions.

Pro Pay’s Implementation responsibilities include:

Analyze business requirements and provide resolutions
Make and document business decisions affecting the project
Provide details of the business requirements
Create test lists and scenarios
Setup and test rules and policies
Complete required custom interfaces and reports
Create end user documentation
Convert legacy data
Conduct parallel and production tests to the employee level
Conduct end-user training using your own data

Implementation stages:

Stage 1 – Project Planning
Stage 2 – Database Configuration
Stage 3 – Data Conversion
Stage 4 – Parallel Processing
Stage 5 – Training & Go-Live
Stage 6 – Post Implementation Support

Training

With Pro Pay, when we say personal training, we mean it!

One-on-one training
Whether during implementation with your Project Manager, or post implementation with your Client Relations Specialist, the Pro Pay team has in-depth knowledge of your company and its unique needs. Your team will facilitate your training using your company set-up and your own data...no classroom setting or demo company here! Also, you'll be trained in all areas of the system you use.
No additional fees
Tired of being "nickeled and dimed" for the "extra" training your current provider offers? That won't happen with Pro Pay. All of Pro Pay's training is included in your regular monthly fees, so even if you decide to take advantage of additional features at a later time, you'll receive complete training for those features at no additional charge.

You'll receive complete training on:

Payroll
Basic HR Information
Benefits Administration
Applicant Tracking
Report Writer

Would a customized training program work better for you? Just say the word! We'll coordinate a training program for you and your staff that meets your specific needs.